FAQ


Q: What are the hours of Trail Point?

A: ​Facility Hours are:

          M-F: 5:00 am-10:00 pm
          Sat: 7:00 am-6:00 pm
          Sun: 8:00 am-6:00 pm

Holiday Hours: 5:0​0 am - 1:00 pm

Q: What is included in my membership?

A:  With your Trail Point membership, you will receive:

  • Group and Aquatic Fitness Classes
  • Fitness Consultation/equipment orientation
  • Childcare (12wks - 8 years for Family Membership) during facility visit
  • Kid's Gym - COMING SOON! (Family Membership)
  • Workout Towel Service
  • Access to entire facility, state-of-the-art equipment with the latest technology
  • Discounted Member-only rates on programming

Q: What are the membership rates?

A: Community membership rates can be found on our Membership Rates page.

Q: What is expected of members and their guests when they visit Trail Point?

A: Trail Point Code of Conduct.

Q: Can I try the facility for a week/day?

A: As a membership-based facility, our goal is to provide a unique members-only experience and provide ample access to those who have committed to their wellness by joining Trail Point. Therefore, we do not offer any trial memberships. Members may wish to sponsor a guest. (See Policy section)

Q: What is the cost for DMACC Students?

A: DMACC College students enrolled and paid for 6 or more credits will receive FREE access to the facility while enrolled. This does not apply to dually-enrolled high school students enrolled in courses through the Department of Education.

Q: What should I bring with me when I visit?

A: 

  • Workout/Gym Attire: Comfortable, appropriate clothing and athletic footwear is encouraged.
  • Lock: Each time you visit, we strongly encourage members to bring combination or key locks to secure your personal belongings within the locker room.
  • Towel: If you plan on using our pools, please bring your own towel.

Q: What are age guidelines within the facility?

A: 

  • Ages 3 months - 8 years should be checked into childcare when parent/guardian is using facility/equipment.
  • Ages 9 - 12 can use select equipment upon completing the FitPass Orientation provided a guardian is with them at all times. This includes the track. Machine Orientation Schedule. They may also be in the lobby/lounge, or play racquetball/basketball as long as a parent/guardian is in the facility.
  • Ages 12+: Fitness Classes (or 9-11 years when noted as a family-friendly class)
  • Ages 13+ can be inside the facility without adult supervision and can use any of the equipment without adults supervision.
  • Ages 16+ can bring a guest to the facility.
  • Ages 16+ can supervise siblings, Ages 3 months - 15 years.

Q: Will someone advise me on how to use the equipment and/or reach my fitness goals?

A: Yes! Each member has the opportunity to meet with a fitness team member for a FREE fitness consultation. This includes information on goal setting, class availability, and proper equipment use.

 

CHILDCARE

Q: What are your child care hours?

A: Trail Point child care hours are currently:

M-F: 8:00 am-1:00 pm & 4:00 -8:00pm
Sat: 8:00 am-3:00 pm
Sun: 9:00 am-2:00 pm

Q: What is the age range and what does programming look like in the childcare area?

A: Age range for this area is 12-weeks to 8 years of age. We offer a variety of curriculum, along with a Kid's Gym (Coming soon!) that will be open during certain times. From time to time, the children in childcare will be able to move from the childcare room to the family area, gymnasium, and kids' gym for large motor play. This is included in the Family Membership.

Q: How long can children stay in the childcare area?

A: Children on a Family Membership may visit the facility once per day for up to 2 hours while their parent/guardian is utilizing the facility.

Q: Do you change diapers or feed the children?

A: Trail Point does change infant/toddler diapers as long as families provide appropriate materials such as diapers and wipes.  We do not serve snacks or meals with the exception of infants who are fed on-demand.

 

AQUATICS

Q: What are the hours of the pool?

A:  Pool Hours are:

         M-F: 5:00 am-8:30 pm
          Sat: 7:00 am-5:30 pm
          Sun: 8:00 am-5:30 pm

Q: What are the ages/requirements for using the pool?

A:  Under 4 years:  Children must be at least 3 months old to be in the pool under any circumstances.Regardless of swim test results, parent or guardian must be in the water and within 10-feet of the child at ALL times.

Only certified and approved  United States Coast Guard floatation devices are allowed. 

Ages 5-8:  Children who have not passed the swim test must swim under parent or guardian supervision. Parent or guardian must be in the water and within 10-feet of the child at ALL times.  

In order to swim without a parent or guardian in the water, children must pass the 25-yard swim test. Guardians must be in the immediate pool area but do not  have to be in the water.

Ages 9+ are allowed in the pool area  without adult supervision as long as they have passed the 25-yard swim test, knowing their own limitations.

Q: What is Trail point's ratio of adults-to-children for the pools?

A:  For the safety of all of our swimmers, we have limited the ratio to three children per swimming adult.

Q: What are the details of each pool?

A: Our competition pool stays between 81-83 degrees and ranges in depth from 5ft -12ft 6 in.

Our leisure pool ranges from 85-87 degrees and ranges in depth from zero-depth (ramp) -  4 ft.

POLICY & PAYMENT

Q: Do you have a statement of Membership Terms?  

A: Yes. Membership Terms Agreement

Q:  What is your guest policy?

Members (16+) will be allowed to sponsor one guest per visit. Each guest will need to register at our membership desk and can visit the facility up to three times in a one year period. We do not offer day passes for any service.

Q:  Do I have to sign a contract?                                  

There are no contracts.

Q: How will this facility accommodate anyone who cannot afford memberships?

A: Anyone interested in membership will not be denied access because of income level. We offer a sliding fee scale determined by family size and household income. To discuss this option, please visit Trail Point during facility hours.

GENERAL

Q: Do you have a Lost & Found?

A: Trail Point does have a Lost & Found area for items that have been left at the facility. However, we will only keep these items until the 1st of the following month.

Q: How will this facility have a tie-in to DMACC’s academic programs?

A: Trail Point will provide current/future students with greater opportunities to engage in student life, offer hands-on experiential learning opportunities for many DMACC academic programs, and supply a range of on-campus employment opportunities for students.

Q: What is the level of involvement with the Ankeny Community School District (ACSD)?

A: Trail Point’s eight-lane competition swimming pool with diving well will become the home of the Ankeny’s swim team during competition seasons. ACSD has agreed to provide a $2M contribution toward the construction of the pool, along with sharing the cost of equipment. They will also continue to contribute up to $50,000/year for improvements and maintenance costs for the pool and surrounding area.

Q: Why has DMACC chosen to operate and manage the facility?

A: DMACC’s original plan was to contract with the YMCA to be the operator of the recreation center and for it to become the new YMCA of Ankeny. However, revised financial projections indicated that the agreement wasn’t going to work as planned, and the parties amicably ended negotiations. Prior to this, the center project was always intended to be open to the entire community and to fulfill DMACC’s agreement with Ankeny Schools.

DMACC has a strong history of successfully identifying and hiring expert staff to run College auxiliary operations and academic programs. The College intends to operate the facility on a membership basis for wellness and the engagement of families within the community.

Q: How will Trail Point impact other fitness centers?

A: It is not DMACC’s intent to impact the current operations of any public, private, profit, or non-profit facility within the community. Ankeny is the fastest growing community in the State of Iowa (by population count) and, with over 50,000 current residents, there is a high demand for quality health and wellness facilities within the community. We believe this facility will fill a need in the community, as was originally envisioned. DMACC is executing the plan that has been in place for the center from its early discussions.




 

AQUATICS & WELLNESS


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